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Insurance Verification/Surgical Scheduler/Registrar – Hackensack, NJ

Hackensack Endoscopy Center is a singular specialty-focused outpatient Gastroenterology/Endoscopy practice. We pride ourselves on providing exceptional patient care that extends beyond the procedure room. We are seeking to add a FT insurance verifier to the practice.

An insurance verification specialist is a health care professional working to ensure that patients’ health care benefits cover required procedures. This medical business office professional contacts a patient’s insurance company to verify coverage levels and works with individuals to educate them on their benefits information. They serve as a valued member of our health care team; helping patients get the medical procedures they need and making the business process as uncomplicated as possible on behalf of the patient. We have budgeted this role for $18-$21 an hour based upon years of experience. The regular shift will be 6:00am- 2:30pm M-F.

This position will also cover Patient registration from 6:00am- 8:30am Daily. Duties will include: Register/Admit patients and process their paperwork. Enter patient demographics/information in system and verify with the patients being admitted.

Under the direction of the Business Office Manager, may also be responsible for daily maintenance of the surgery schedule and all aspects of the scheduling process. This includes strategizing and problem solving and ensuring high levels of customer service with scheduling coordinators from all doctors” offices and Operating Room Staff.

Successful candidate will possess outstanding leadership, communication and customer service skills as well as the ability to diffuse difficult scheduling conflicts efficiently with strategy. The successful candidate should be able to demonstrate previous successful/positive customer service encounters or programs.

Sets priorities and organizes work

Schedules patient procedures to ensure efficient and accurate processing of information. This includes procedures in the operating room, GI lab, and arrangements for 23-hour stay.

Coordinates with anesthesia groups to confirm scheduling for coverage.

Accurately uses procedure codes to ensure proper billing.

Verifies information being entered into system is correct, i.e. spelling of name, DOB, gender, insurance information, etc.

Ensuring all necessary paper work for any patient -add on” is received by the appropriate staff.

Communicates changes to schedule to appropriate staff

Ensures all required fields in Advantx are completed

Works closely with OR director to avoid equipment or supply conflicts.

Alerts administration when new doctors or procedures are scheduled.

Cross trains with other areas including Registration and Insurance Verification

Other duties as assigned.

Completes consents and ensures accuracy before submitting to the chart builder.

Promote positive relationships with scheduling coordinators, physicians and nursing staff members throughout the scheduling process.

Required Skills:
Required Skills:
Medical Terminology preferred.

Formal training in customer service is preferred.

Required Experience:
One year of healthcare experience.

1 Year of medical insurance verification preferred

Surgical Scheduling experience a plus

Previous experience working in an ASC experience preferred.\

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